This was one of the best experiences I've ever had at a property, and I have stayed at many properties over the years:
1 - Lisa and her fellow staff members were very professional and helpful. Before I even booked, they assisted me in English and answered all my questions thoroughly. As a result, I made the booking.
2- Upon arriving, I immediately felt at home. Check-in was simple and fast. Everyone was smiling and attentive, and they offered me a choice of beverage.
3- My room was wonderful: spotless and spacious. Getting in touch with the front desk was also easy. Just a simple dial and an English-speaking staff member assisting me immediately.
4- Breakfast was buffet style, complimentary, with both delicious Chinese and Western cuisine. Restaurant staff also spoke some English and were attentive. Good ambience. I was also told that the restaurant also had dinner hours.
5- Later in the night, Lisa assisted me with information about the area. I chose to stay and enjoy some rest.
6- I have since asked for information regarding the brand of the bed and pillows because it has been over 12 years since I have enjoyed sleeping in such a comfortable bed. Felt like I was sleeping on clouds.
Thank you so much, for a wonderful experience! I will certainly return, and I have already begun telling my friends about your hotel. All the best!