Lovely stay, really elegant hotel. Great location, only 15 mins walk from the city centre. Slept really well, and very nice breakfast. The young men serving breakfast were very professional and welcoming. Only two minor issues, arrived 1hr after check in, and no one available to greet us. Email advised where keys were to be be collected from, but they were not there (another couple arrived 20 mins after us, we searched for keys together). After 3 phone calls to emergency number, 2 calls to office, and one email. The owner/manager phoned me back. The receptionist had left for the day and not left keys out. The delay meant that we had to alter our plans for the afternoon, which was a little disappointing but I accept it was a genuine mistake. Secondly, the hotel did not have its name plaque up on show, so we drove past the building twice trying to find it.
In the whole scheme of things these were small minor things and overall both my teenage daughter and myself had a very pleasant stay in Bath. Thank you.