2/10 Terrible
Zaema
10 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this dirty hotel unless you want bed bugs. Room was infested with insects. Realised when belongings were covered in insects. Left the property with numerous large insect bites on face and body, itchiness, fever. Had to take belongings down to reception covered in insects to get the hotel to actually do something. Have since seen other reviews which also confirm the insect problem. Room was totally different to pictures shown on Expedia. The room I was moved into when the hotel accepted there was an insect infestation in my initial room was the room which was actually booked in the first place. Hotel advised that there are different categories of room within ‘deluxe double’ which means if you book deluxe double you can end up in a room with no window to the outside and much smaller than described and pictured. Air conditioning only blows out hot air. Hotel manager rude and disrespectful. Advised she would process a refund for the insect infested room if I reported the issue to Expedia however hotel is now refusing to honour this commitment. Room service is not 24 hours as advertised on Expedia. Amenities in room are not as advertised on Expedia - numerous of these amenities do not exist. The spa at the hotel is nice but this is the only positive. The pool is not as heated as advertised though.
Zaema
Stayed 4 nights in Dec 2024