2/10 Terrible
Rebecca
19 September 2024
Liked: Cleanliness
Disliked: Amenities
I booked the junior suite on Expedia which says it comes with a balcony and a hot tub, when I checked in they said their junior suite doesn’t come with that and showed me to less than stellar room. To top it off the shower head was laying on the floor because it was broken and couldn’t stay upright.
I told him I booked the room with a hot tub and balcony and they said sorry it’s rented and they can’t do anything. I called Expedia the next day and they couldn’t help me either. Said they have to follow hotel guidelines.
So on Expedia the junior suite says it has a balcony and hot tub which it doesn’t and the guy at the hotel said that happens a lot.
Essentially I paid for a better room and got a crap room. I didn’t think that was fair so opted to stay elsewhere the second night (because they didn’t give me the room I paid for) and the hotel, nor Did Expedia would reimburse me.
Rebecca
Stayed 2 nights in Sep 2024