We liked the staff a lot; they were friendly, helpful and did their jobs well. They keep the room key for guests, which I think is a good idea in that area, and they truly keep an eye on things.
We're used to beds that aren't as firm, and it would be nice to have washrags, but otherwise, everything was fine.
The area around the hotel needs cleaning up quite a bit, and it is noisy outside the hotel at night, but the Gothic Quarter is very old and crowded with tourists and partiers, so I assume the city services department understandably struggles to keep up with the crowds.