8/10 Good
Boris, North Saanich
Traveled with partner
31 October 2024
Liked: Cleanliness, amenities, property conditions & facilities
We liked the large size of our unit and we liked the convenient location of the hotel. We did not like the unprofessional attitude of the person who checked us in. We arrived on a Sunday morning shortly before check in time and were told to return at 3:00 PM. When we pointed out that check in time was at 2:00, we were told that this was an error and that the Expedia website had not yet been updated. We were now told that check in time was at 2:30. We were also told that we’d be sent an email if a unit became available even though the man at the desk did not know our names nor email address. We pointed out that the hotel website showed a check in time of 2:00 as did the Expedia website. He merely shrugged and told us we could wait next door at a cafe. There were no chairs in the lobby of the hotel so we left, returning at 2:30. At no point did we receive an email stating that our unit was available. The hotel needs to find more professional staff for the check in desk.
Boris
Stayed 4 nights in Oct 2024