This review was submitted before 2018 and has not been verified.
2/10 Terrible
Michelle T., Winter Park, FL
20 January 2015
good service terrible experience
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
All the employees were wonderful, courteous and helpful. the unit was terrible. the chest you see in pix had nails sticking out and a part of the lid was disconnected. No one was able to sleep in the sleeper. first when you sit on the couch cushions sink down. Then the mattress was very thin and deformed and the hooks that held it in place kept coming off. the guest that was supposed to sleep in it had to go to another family members unit. the unit is very old, smelly and disrepair. We had to go out and purchase pillows. the pillows in unit had a sweaty odor. The description of the unit was inaccurate. Sugar Ski Resort should not put its' reputation on the line with a property that does not meet minimum esthetic requirements. It is shameful. I have stayed in many hotels in South America and Europe and none were as bad as this unit. It was such a disappointment. We were offered an upgrade but it was in another bldg. and since this was a family trip we would have been far from the rest of our family. Although Sugar Ski came highly recommended and the price was competitive we should have gone somewhere else. It was not worth the price we paid. I would never recommend. The staff made excuses for the owners and they shouldn't have to. They should be proud of the place where they work. The other facilities were great.