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"Well maintained "

"A fabulous hotel in the small city of Ooty. Service was excellent. One example - the tennis final was on a channel that was not subscribed to on the hotel system, they subscribed! Facilities are modern, even having USB charging points built in, in the rooms. The hotel offered several daily activities including free tea tasting every afternoon and evenings around a garden fire, (we missed out on the fire as the weather was awful during our visit ). "

"Beautiful property snd rooms are very spacious and comfortable. It has all the modern amenities while retaining the old school charm of such an old building. We loved the wood burning fire place in the room as well. Breakfast was really good and staff at breakfast place was very friendly and courteous and service was top notch. Afternoon high tea was also amazing. Property has a beautiful courtyard and several charming cottages and suites. Highly recommend staying here for Ooty visit"

"Amazing property facing coffee garden and trail to mountain top. Only downside is access road to resort is in dilapidated state, not safe after sunset"

"Staff was hospitable but dining was not upto the mark. Food is extremely overpriced and is very average in taste. However, location of the property is very convinient."

"I had a one night stay at this hotel, good location at the top of the hill, comfortable stay.Restaurant staff was excellent specially Girl named Harman .She was so helpful and courteous and friendly.We asked her some food which was not on the buffet menu, but she done her best to please us"

"Excellent Service"

"When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad."

"There was no heat even though the temperature was below 50 degree Fahrenheit. The shower did not work and the food for breakfast had run out. Our rooms had absolutely no windows or sunlight. Badly needs renovation. Most importantly it’s being run with skimpy staff and so no one answered the telephones or took care of you. Sad because bones of property are great. "