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Palm Garden Hotel

3.0 star property

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Photo gallery for Palm Garden Hotel

Gift shop
Lobby sitting area
Exterior
Property entrance
Standard Room, 1 Double Bed

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Breakfast available
  • Parking included
  • Laundry
  • Free WiFi

Room options

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Showing 2 of 2 rooms

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds

  • 25 sq m
  • Desert view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Map
LOT 45238, SIMPANG 88, Bandar Seri Begawan, Brunei-Muara, B1518

Restaurants

  • Thien Thien Kiulap
  • Jollibee
  • J & Lof Cafe
  • Yang Seng Restaurant & Catering
  • TuckShop Kopitiam
MONETIZATION_ON

Important information

Property is also known as

Palm Garden Hotel Brunei Bandar Seri Begawan
Palm Garden Hotel Brunei
Palm Garden Brunei Bandar Seri Begawan
Palm Garden Brunei
Palm Garden Hotel Hotel
Palm Garden Hotel Brunei
Palm Garden Hotel Bandar Seri Begawan
Palm Garden Hotel Hotel Bandar Seri Begawan

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Palm Garden Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 82 reviews
Rating 8 - Good. 35 out of 82 reviews
Rating 6 - Okay. 20 out of 82 reviews
Rating 4 - Poor. 4 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

TokyoJose, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location amongst nearby shops and modestukj priced restaurants, cooperative desk staff , big rooms and good hard beds ( as found in China) , try the Bruneiwide well known Palm Garden Hotel .
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

ogin

Liked: Staff & service
値段相応のホテルです。 ただ、公共交通機関とタクシーが全く機能しておらず、頑張れば観光名所に歩いて行ける立地はいいと思います。
Stayed 2 nights in Sep 2018

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities provided with reasonable priced shuttle services, complementary use of gym and has a very healthy restaurant. Within walking distance to regent square for more food selection. They can also assist to contact car rental with very reasonable price from authorised rental. Informative about where to go eg the ulu temburong trip was amazing! Only had one minor hiccup is the hotel shuttle vehicle was making strange noise. After discussed with the driver regarding to the shuttle vehicle, the vehicle was no longer in use. Good and quick action taken. They provides another shuttle vehicle.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and friendly staffs
Love the hotel! Staffs are friendly and services are excellent! Gym next door is awesome! Love my stay here. I have stayed at 3 different hotels in Brunei and this is by far the best!
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
空港送迎は基本できないと考えておいた方がいいです。
空港送迎があるということで、このホテルを予約したが、予約直後ホテルへ送迎依頼をしたところ、フライトの到着時間にスタッフがいないということで、送迎はできないのでタクシーで来いとのこと。 結局、遅延もあり空港に着いたのは深夜1時で、タクシーも1台もなく、止むを得ずホテルまで約2時間(約5km)、スーツケースを引っ張って徒歩で移動。(ホテルへはAM3時にチェックイン) 着いてすぐチェックインできたが、初めに案内された部屋が電気が途端に消え、部屋をチェンジ。チェンジした部屋は問題なかったが、部屋は古く、テレビも今どきアナログでチャンネルは2つしか映らない。当然NHKどころかBBC等も映らない。歯ブラシはあるが中国製で歯磨き粉が変な味がする。シャワーは水しか出ず、ボディーソープ・泡立たない石鹸はあるが、シャンプー等はない。 トイレのペーパーも1ロールしかなく、ティッシュペーパーもない。 エアコンも古く、点けたら寒すぎる。 おまけに、帰りも当然の如く空港への送迎はなし。 スタッフがいないという言い訳だが、フロントにスタッフは沢山いて談笑しているという矛盾。 そもそも、2泊したが他の宿泊客とロビー等で会ったのは1回くらいで、自分しか客がいないのではないかと思うくらいひっそりしていた。 敢えていいところを言うなら、徒歩5分くらいのところに小さいショッピングモール、徒歩20分くらいのところに大きいデパート(高速道路を横切る必要があるが、フロントの人は徒歩では無理と言っていたが、徒歩で行くことも可能。ただ十分注意が必要。)があり、食事はそこで済ませられる。 とにかく、値段は値段とはいえ、コスパが悪いと感じた。 ホテル選びは慎重に行ってください。
Stayed 2 nights in Aug 2018

10/10 Excellent

Neil, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to shops
Great hotel 2 min walk to shopping centre, theatre etc. staff great 👍
Stayed 1 night in Jun 2018

10/10 Excellent

Brian Friis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and a health food restaurant. Some kind of art course place too, which I had no time for. The average hotel guest wants something else but my experience was, as if someone had built a hotel just for me. In many cities I spend time looking for good gyms and restaurants with the kind of food I like to eat. I dont care for luxury and Palm Garden Hotel doesnt have any. I would stay there again if I had any reason to visit Brunei again which is highly unlikely.
Stayed 2 nights in Mar 2018

6/10 Okay

Atsushi, bangkok

Liked: Cleanliness, staff & service
スタッフの対応はとても親切ですが、施設はビミョー。
スタッフはとても親切に対応してくれます。また、空港とホテル間の送迎も無料でしていただきました。これらの点は大変満足しているのですが、ホットシャワーが出なかったことや、部屋の電気が暗いのが少し気になりました。
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service
Not for Fussy Travellers
A decent hotel with a pool and a large fitness gym next to the hotel which you can frequent. There’s also a clean eating restaurant. Next to many shops and eateries. Near Masjid Jame. Need to take a bus (1 Ringgit) if you want to go to the city aka Bandar. Note that this hotel is not for fussy travellers. And loud music music can be heard at night till the wee hour. Since i love music and i am not disturbed by the loud songs, i did not find this a problem. Like i say, not for fussy travellers. Thanks Palm Garden!
Stayed 3 nights in Feb 2018

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
口コミの親切な人はどこにいるの？
ここを予約したのは、口コミがいい・ザモールが近い・無料空港へのシャトルがあるからです。ザモールは歩いて行ける距離ですが６車線の交通量の多い道路は横切れずタクシーで10SD、チェックイン時前の人が文句を言っていたので３０分待ち、ロビーのソファはびりびりで布をかけてあり裾が真っ黒、部屋のタオルは薄汚れた色に黄色いしみ、3amまで音楽が聞こえ寝られない、前日シャトルの予約、フロントの人が飛行機の出発時間の２時間前に出ればいいというのでその時間に行くと、もう少し３０分過ぎ、もう少し、タクシー呼んでと‥その人は交代で帰ろうと、のせてほしいと懇願したが，だめ、次のベテランさんが電話してくれ４５分待ち出発、２本しかない便で、それに乗れないと日本に帰れない、どんなにいらいらしてか、どこ吹く風のホテルの人、どこが親切なのか？ひどい目にあった。考えてみると文句言ってた人が帰ると、何あの人という会話、このことも、反省してないでしょうね。
Stayed 1 night in Feb 2018

6/10 Okay

Kanokwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

reen, Johor Bahru, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel for the price
The food could be a little tastier...because the breakfast served is healthy version...they should give option for people who don’t want to eat healthy.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been there many times and will be
I have been staying at this hotel 4 times already and I am sure I will be if I come to Brunei again. 2 thumbs up.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Choose other hotel
Was very disappointed upon arrival at the Palm Garden Hotel. Mainly because it is surrounded by tropical bush, and advised by my driver to be careful of snakes if walking near the hotel.and this was confirmed by hotel receptionist. You need the hotel's shuttle to take you into town or the shopping mall as it is too long a walk to either. There is a restaurant, gym and pool attached to the hotel which were okay. I wouldn't stay at the Palm Garden again.
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Antti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nuhjuinen hotelli, tunkkainen tuoksu
Nuhjunen hotelli, tupakanhaju tulee käytäviltä sisään huoneeseen. Huoneessa ei aluksi toiminut safety box eikä lukulamppu. Siivooja ei kertaakaan vaihtanut juomalaseja eikä poistanut tölkkejä. Positiivista oli pääsy viereiseen kuntokeskukseen.
Stayed 5 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Barry, UK

Liked: Staff & service, room comfort
OK hotel, taxi needed to city.
Hotel is ok, has good and bad points. Good - cheapest 3 star in Brunei I found, Modern (bathroom dated n needs better cleaning). Staff friendly. Airport pick up available. Food good in adjacent restaurant. Wifi very good, air con excellent, Area very quiet and room quiet if neighbours don't create noise (walls thin). TV was good with some English speaking channels. Bad - No replies to my many emails for the airport pickup. Expedia intervened n contacted them n they confirmed to Expedia that they had my emails n had arranged pick up. However still no confirmation to me of details despite Expedia's insistence to do so. Arrived at airport n could not find driver anywhere. Got a local taxi to hotel n they said the driver was at airport ....but where ???, as this could have been avoided if they had replied to email n gave me pick up details. They gave me a free ride back to the airport in compensation which I appreciated. Room was spacious n well equipped, however carpet was unclean with bits (paper, fluff etc) over it, saw the cleaner and asked her to vacuum it which she did immediately. Bathroom dated but clean except the grouting in shower and around basin was very dirty with black mould and stained. Very unsightly n unhygienic. I spent 10 mins cleaning it all off with the toothbrush they supplied, totally removing it. Why couldn't cleaner do this as it's basic cleaning. My floor was non smoking but people smoking in rooms n corridor n seen by cleaner but no action taken.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

rhonda, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Along way from anything. A dated hotel.
There was a vego restaurant nearby. Hotel restaurant was ok. Really not much to say. The shuttle bus driver was a nice guy.
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality, clean room and good price. There's a nice restaurant to have breakfast near the hotel (10 seconds on foot). Also, you can access to a big supermarket by a few minutes on foot. The only problem was that there isn't a bus stop nearby. You need a taxi or your own car for not wasting the time.
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ying Hsun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017