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"Very bad experience with Hotels.com This platform advertises establishments without having the authorization or a contract with the hotel keeper which is completely illegal, and it is the customer who bears the consequences. During a stay in Dhaka, Bangladesh, I booked one room out of Hotels.com in a hotel from February 2 to 6, 2024. Hotels.com sent me an email confirming my booking and payment. But when I got to the hotel reception, there was no sign of my booking, and the hotel manager told me...

"Excellent property!"

"When I arrived to Dhaka, this hotel was shut down. I then had to spend days on the phone with Expedia trying to get my money back for a week-long stay. Not how you want to arrive to a city like Dhaka at night. What a nightmare."

"Horrible experience. Looks like the rooms are made for rats. At this price who will want to stay with animals!!! Will never stay in this hotel again. Keep away from this property."

"At the time of check-in there was a issue with the number of guests booked. The same was sorted by hotel staff however a call to website Hotels.com from where room was booked had worst experience of mine . Inspite of informing him about ISD call , the hotels.com executive kept on hold for 15 mins till my phone balance was over and then no response from hotels.com. is is professional to keep your customer hanging at a different country and shrug yoirslef of responsibilities. I'm never going to...

"Excellent in all respects- I have experience of different premium quality hotels in Dhaka and Platinum Grand was far superior. Staff were courteous and helpful in every respect - quality of hotel decor and fittings was very good. Excellent comfortable room, and food was well produced from varied menu. Rooftop pool was very pleasant and clean. Excellent value for money. "