4/10 Poor
marguerite
Traveled with partner
22 January 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The views were 5 star but the Premium Cabin was not. As each cabin is privately owned the furnishings and extras are not uniform. We had basic cheap furniture, one pillow each, only 3 basic tv channels all in Norwegian and no Netflix or subscription channels. No board games, books or even a pack of cards. As the weather was terrible we literally had nothing to do. All our booked activities were cancelled. Which is not the resort's fault. But the lack of any alternate activities was not good enough. The resort did not provide us with anything to do. They did not answer the phone and only communicated by email. I don't think the cabin we were given deserves a Premium tag. Breakfast was also average given the price. We were very disappointed and left a day early. We are still trying to get Expedia to reply to our requests for a partial refund. We flew from Australia for what we thought would be an amazing resort but were quite underwhelmed. We know the weather is beyond anyone's control but to be sitting in a 3 star cabin after paying top dollar for a premium cabin and with absolutely nothing to do was just so disappointing.
marguerite
Stayed 2 nights in Jan 2025