In general, we enjoyed our stay at the Ben Mas Hotel, however, some things about it could have been improved. The staff was friendly and helpful, but many times people at the reception desk did not speak great English, and it was difficult to make our needs known.
There were water issues. Our room did not have hot water every day of our stay. Our friends had hot water only one day out of four, and one day they had no water in their room! If we filled the sink even partially full, when we drained the water, it poured out of the bottom of the s-pipe onto the floor. Fortunately there was a floor drain in the bathroom so the floor did not stay wet with a puddle.
Internet access was not 100% in the rooms or lobby! and was often slow to respond.
On the positive side, TV reception was good.