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Heron Hotel

3.5 star property
Hotel in Awassa with free breakfast and a 24-hour front desk

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Photo gallery for Heron Hotel

View from room
Terrace/patio
Meeting facility
Reception
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Breakfast included
The current price is SAR 161
SAR 186 total
includes taxes & fees
28 Mar - 29 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Refrigerator
Flat-screen TV
Premium bedding
Shower/tub combination
Designer toiletries
Private bathroom
Free bottled water
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Lake View

Superior Room, 1 King Bed, Accessible, Lake View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible, Lake View

Highlights

Balcony or patio
Refrigerator
Flat-screen TV
Premium bedding
Designer toiletries
Private bathroom
Shower/tub combination
Free bottled water
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Lake View

Deluxe Room, 1 King Bed, Accessible, Lake View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Lake View

Highlights

Balcony or patio
Refrigerator
Flat-screen TV
Premium bedding
Designer toiletries
Private bathroom
Shower/tub combination
Free bottled water
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed, Accessible, Lake View

Premium bedding, minibar, in-room safe, desk

Business Suite, 1 King Bed, Accessible, Lake View

Highlights

Balcony or patio
Refrigerator
Flat-screen TV
Premium bedding
Designer toiletries
Private bathroom
Shower/tub combination
Free bottled water
  • 56 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

32-inch flat-screen TV with satellite channels, TV

Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

Highlights

Balcony or patio
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
Shower/tub combination
Private bathroom
Designer toiletries
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Map
Amora Gedel, Awassa

What's nearby

  • Fish Market - 1 min walk - 0.1 km
  • Lake Awasa - 1 min walk - 0.2 km
  • Hawassa University - 5 min drive - 5.0 km

Getting around

  • Awassa (AWA) - 53 min drive

Restaurants

  • ‪Haile Panorama Lake View Bar - ‬5 min drive
  • ‪Time Cafe - ‬3 min drive
  • ‪Gored Gored - ‬4 min drive
  • ‪Yemra Cafe - ‬2 min drive
  • ‪Tropical Burger - ‬2 min drive

About this property

Heron Hotel

Hotel in the mountains
Consider a stay at Heron Hotel and take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), barbecue grills, and 1 meeting room
  • A 24-hour front desk, multilingual staff, and luggage storage
Room features
All guestrooms at Heron Hotel feature comforts such as premium bedding, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 32-inch flat-screen TVs with premium channels
  • Balconies or patios, refrigerators, and daily housekeeping

Languages

English

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7.2 out of 10, Good, 44 reviews
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SAR 338 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 17.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle
  • Rollaway bed fee: USD 17.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Heron Hotel Awassa
Heron Awassa
Heron Hotel Hotel
Heron Hotel Awassa
Heron Hotel Hotel Awassa

Frequently asked questions

Is Heron Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heron Hotel?

Self parking is free at this property.

What time is check-in at Heron Hotel?

Check-in start time: noon; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Heron Hotel?

Check-out is at noon.

Does Heron Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Heron Hotel located?

Situated in the mountains, this hotel is steps from Fish Market and Lake Awasa. Hawassa University is 3.1 mi (5 km) away.

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Heron Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 19 out of 46 reviews
Rating 8 - Good. 14 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lajuan

Liked: Cleanliness
I like that the property was closed to the lake.
Stayed 1 night in Feb 2025

4/10 Poor

Isaac

Disliked: Staff & service
Property put me in a different room to the one I paid for. They refused to reimburse me for the price difference
Stayed 1 night in Feb 2025

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
nice place and great staff. However, i got mugged around the lake day time. not safe to walk alone
Stayed 6 nights in Aug 2024

2/10 Terrible

Belayneh

My booking was not honored.

8/10 Good

Abonesh

Liked: Cleanliness, property conditions & facilities
Safety and quality
Stayed 3 nights in Dec 2023

6/10 Okay

Nate

Disliked: Staff & service
When I checked in they were unaware of my reservation. I was then given a nice room - but once I had unpacked I was moved to a different room that had no lake view and was not as described.
Stayed 1 night in Jul 2024

8/10 Good

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff proficient

8/10 Good

Muna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quiet area, clean, equipped with hairdryer drinking bottle water provided every day, but no tea/ coffee facilities in room. The bathroom is ok but a little licks of water. Wonderful service staff members couldn’t do enough for you always with great smile. Will definitely go back again
Stayed 3 nights in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
YOU & YOUR THINGS ARE NOT SAFE AT HERON HOTEL!! A male member of staff let himself into my room with the pass card. I was in bed at the time. There was nowhere to lock your things in the room, so if I wasn’t in, I’m sure he would have helped himself to them. The female manager and male receptionist laughed in my face when I went down shaking from the experience. As a woman travelling alone I felt completely unsafe and at risk. When I complained to Hotels.com they equated my safety to a $5 voucher to use with them. I will NEVER book with them again. Apparently when they spoke to Heron Hotel, they denied it happened - even though I recorded the conversation - and they refused a refund, meaning I had to spend a horrible night at the hotel before I could leave the next day. The picture shows what I had to do to remotely try and protect myself and my belongings that night. It also took 4 room changes to get a room with hot water the night I checked in. Completely unacceptable, disgusting, disgraceful behaviour
Stayed 2 nights in Sep 2024

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Leuk hotel oo een goede locatie
Stayed 1 night in Oct 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 5 nights in Apr 2024

6/10 Okay

Maria Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist laut bis in die tiefe Nacht, sowohl seitens Personal als auch der Gäste. Das Hotel ist von 2017 aber sieht es wie 40 Jahre alt aus. Die Bettwäsche werden nicht ausgetauscht sondern in allen Richtungen umgedreht. Der Boden wird schon sauber gemacht und man bekommt Seifen und Wasser jeden Tag. Leider nur äthiopische Küche zum Frühstück; ansonsten isst man Brot und Eier. Das Personal für das Frühstück ist ausreichend aber leider "eingeschlafen"; Tische nicht bedeckt, Gläser fehlen immer am Buffet und man wird nicht bedient, wenn man nicht ruft. Rezeption: leider nur eine Person spricht Englisch, der Rest sehr sehr wenig. Fernseher im Zimme: 5 äthiopische Sender und 1 für die BBC mit schlechtem Empfang (keine Premium-TV-Sender wie in der Hotel Beschreibung aufgelistet) Ein Souvenirladen habe ich nicht gesehen. Keine Safes in den Zimmern (also nicht wie in der Hotel Beschreibung aufgelistet) Kein Kühlschrank Kein Zeitungen in der Lobby Keine internationale Küche, zum Glück ist ein italienisches Restaurant direkt daneben (wir vom Hotel nicht erwähnt)
Stayed 13 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Mulusew

Liked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Hassan Ali

Stayed 1 night in May 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié le calme et la terrasse
Stayed 1 night in Nov 2022

10/10 Excellent

Mban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Sep 2022

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Mooie ruime kamers en bovenal schoon!Vriendelijk personeel en prachtig uitzicht
Stayed 2 nights in Mar 2022

10/10 Excellent

Friehiwet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Abraham w

Stayed 5 nights in Jan 2022

6/10 Okay

Assegid

Liked: Staff & service
The property claims its rooms to have lake view. They don't. Actually, the first night, they put me in a basement. 2nd night 2nd floor but still no lake view. I don't think anyone of their rooms have lake view. They shouldn't advertize wrongly like that. It is misleading. That being said, the staff tried to make up to the disappointment. They are very friendly and helpful.
Stayed 2 nights in Dec 2021

8/10 Good

Peter

Liked: Staff & service
Zimmer nach vorne sind gut, sonst eher mäßig. Essen gut. Alles günstig. Ruhige Lage. war schon mehrfach dort und würde immer wieder hingehen.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good and friendly staff, also they spoke English which was helpful.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great and i will defintly recommend to family and friends
Stayed 2 nights in Aug 2021