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Renaissance Austin Hotel

4.0 star property
Austin hotel in Arboretum with 2 restaurants and a 24-hour fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Austin Hotel

Lobby
Premium bedding, pillowtop beds, desk, laptop workspace
Indoor pool, seasonal outdoor pool
Terrace/patio
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
The price is SAR 526
SAR 617 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Luxury Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, desk, laptop workspace

Luxury Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, View

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, desk, laptop workspace

Signature Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, laptop workspace

Signature Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Luxury Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, desk, laptop workspace

Luxury Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 46 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Sofa bed - double
Premium bedding
Pillowtop bed
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Separate bedroom
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Premium bedding, pillowtop beds, desk, laptop workspace

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby lounge

Downright Austin, A Renaissance Hotel

Pool
Pet friendly
Free WiFi
Restaurant
8.8 out of 10, Excellent, (152)
The price is SAR 405
SAR 485 total
includes taxes & fees
26 Nov - 27 Nov
Downright Austin, A Renaissance Hotel

About the neighborhood

Map
9721 Arboretum Blvd, Austin, TX, 78759

What's nearby

  • Arboretum at Great Hills Mall - 4 min walk - 0.4 km
  • Q2 Stadium - 5 min drive - 4.5 km
  • Domain Northside - 5 min drive - 4.7 km
  • J. J. Pickle Research Campus - 6 min drive - 5.3 km
  • St. David's North Austin Medical Center - 6 min drive - 7.0 km

Getting around

  • Kramer Station - 11 min drive
  • Austin Station - 16 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 21 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪Panera Bread - ‬18 min walk

About this property

Renaissance Austin Hotel

Upscale hotel near Lake Austin
Consider a stay at Renaissance Austin Hotel and take advantage of a grocery/convenience store, a terrace, and a garden. For some rest and relaxation, visit the spa tub. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and American cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • A seasonal outdoor pool and an indoor pool
  • Limo/town car service, self parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and free newspapers
  • An elevator, a banquet hall, and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 492 rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 42-inch flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20.00 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 2 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Knotty Deck and Bar
  • Austin Bites

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (73628 square feet of space)
  • Meeting rooms - 24

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar near toilet
  • Toilet grab bar height (inches): 35
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Lowered counter and sink height (inches): 27
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible vanity height (inches): 18
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 14 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 33

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.150 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 20.00 per night
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin Hotel Renaissance
Austin Renaissance
Austin Renaissance Hotel
Hotel Renaissance Austin
Renaissance Austin
Renaissance Austin Hotel
Renaissance Hotel Austin
Renaissance Austin Hotel Hotel
Renaissance Austin Hotel Austin
Renaissance Austin Hotel Hotel Austin

Frequently asked questions

Does Renaissance Austin Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Renaissance Austin Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of USD 50.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Renaissance Austin Hotel?

Self parking is available for USD 20.00 per night.

What time is check-in at Renaissance Austin Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Renaissance Austin Hotel?

Check-out is at 11 AM. Late check-out is available for a 50% fee (subject to availability).

Where is Renaissance Austin Hotel located?

Located in Arboretum, this hotel is 0.2 mi (0.3 km) from Arboretum at Great Hills Mall and within 3 mi (5 km) of Domain Northside and Q2 Stadium. Museum of Ice Cream and J. J. Pickle Research Campus are also within 3 mi (5 km).

Renaissance Austin Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1020 reviews" "
Rating 8 - Good. 211 out of 1020 reviews" "
Rating 6 - Okay. 82 out of 1020 reviews" "
Rating 4 - Poor. 45 out of 1020 reviews" "
Rating 2 - Terrible. 42 out of 1020 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George, ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well run. Loved the extra attention they paid to guests during UT game day
Stayed 3 nights in Nov 2024

6/10 Okay

Ashley

Stayed 1 night in Oct 2024

10/10 Excellent

LINDA SUSAN

Stayed 4 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice propery with friendly front desk. Great area. Clean rooms with good ac.
Stayed 1 night in Oct 2024

4/10 Poor

Kenneth, Denton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location
Stayed 2 nights in Oct 2024

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude front desk. Pay $20 for parked. Ridiculous. Pay for a 30 minute early check out. Nickle and dime for everything. Room amenities meh. Poor quality. Empty containers. Place not worth the charge. Doesn't deserve its padt reputation.
Stayed 1 night in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Galeana

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Aug 2024

10/10 Excellent

Fawnya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great dining options nearby.
Stayed 2 nights in Jun 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Location is wonderful. Staff is friendly. Has two pool indoor and outdoor. Work out room. The internet on the tv was slow. Tv/remote was slow as well. They need to update internet speeds.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !
Hotel was clean and room was larger than most other hotels
Stayed 3 nights in Aug 2024

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here every time I visit ATX
Stayed 2 nights in Aug 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff were very helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Great, clean property. Would definitely recommend and stay again.
Stayed 1 night in Jul 2024

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 1 night in Jul 2024

10/10 Excellent

Noriko

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very quiet and safe, plus everything is very close. Good to have a dog too, so many parks in the neighborhood. I like the smart TV to connect to my Netflix account easily. Friendly hotel employees, give them 5 stars!
Stayed 1 night in Jul 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Tamara, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience all around
The luxury suite was massive and the staff were really nice!!
Pool / hot tub view
Stayed 1 night in Jul 2024

10/10 Excellent

Jill

Stayed 1 night in Jun 2024

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Alok

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requires Urgent attention from who is in charge
We checked into the hotel and found our room to have poor mattresses. The sink had no hot water and the shower had no cold water. The shower head was shooting needles. We complained and asked for another room. We were informed that the hotel is fully booked and there was no room available. We had a 10 night booking and asked to check out early. We were informed that we could do so after the second night, which we did with the assurance that we would be charged only for 2 nights. Upon following up with Hotels.com, we are now being informed that this is not possible. It is a completely unacceptable situation and needs to be rectified immediately.
Stayed 10 nights in Jun 2024