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"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"The hotel was located in an area with good transport links. I found occasionally it was difficult in my chair with static electricity. I would suggest maybe a couple of handrails in the bathroom to make it a little more accessible, and a bath with a shower is not helpful for someone who has to use a Powerchair. It's also a bit tricky to leave the room in your chair at times. There was much to enjoy about the room, but it could have been tailored a little more towards my needs. I had written...

"The staff was nice and accommodating. The bed was clean and comfortable but the bathroom not up to standard. The hotel is not close to the city center but easy to reach with the Strassenbahn if you don’t want to take your car. "

"Good service"

"The hotel is excellent, it meets all needs, it is always clean, the staff is welcoming, it is centrally located, it is a hotel that I always return to, a small note to conclude: the price of breakfast is high."

"Nice and spacious"

"Excellent dinner and breakfast"

"location"