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"All round 5 star experience"

""Excellent Staff, peaceful beautiful scenic location" The staff at this hotel were truly exceptional. Their friendliness and helpfulness were outstanding. Upon our arrival, the internal road leading to the hotel was completely covered in snow. The staff went above and beyond their duties by assisting us in clearing the path, ensuring we could safely reach the hotel. Their hospitality was deeply appreciated. The dinner and breakfast was excellent. Note for Owner: While the staff were fantastic, ensuring a clear route to the hotel for guests arriving by car, especially during winter months will be helpful."

"Had a magical stay. Scenery is breathtaking and the hotel facilities were first class. I will never forget relaxing in the spa surrounded by snowcapped mountains "

"Incredible place to stay in the Schloss. Beautiful property with amazing art and history. The pool and spa are nice but the floor is dangerously slippery. Food is alright. "

"Warm welcome"

"We ran out of toilet paper, called the number and they sent me to a storage where there was no toilet paper. I asked for a solution and was told that there is nothing to do. This is unacceptable. There are many solutions. I asked if they could open a vacant room for me to take toilet paper from there. They said no. Few days later I discovered that the toilet paper was in laundry room and they sent me to the wrong place. You must fix it. If you are a self service you must have a solution for toilet paper refill and know where guest can take it from. Another thing is that you never sent us the code for the garage. Good that we called in advance and asked ourselves. The person didn't know to say if the garage is connected to the hotel but at least gave us the code. Good thing we did it because you never sent it, and when we called on arrival since things didn't work for us initially, no one have answered the phone. Otherwise everything was great."

"Everything was perfect here. Breakfast was amazing. Amazing lake view with private access."

"Pretty much everything about this property was perfect. We wanted to stay somewhere outside of Salzburg for the Christmas markets, and to also see markets in some of the lake towns. We really loved it. It is a little far from Salzburg, though. It is a beautiful area of Austria and the cabin was the perfect size and comfort for our stay."

"Up market Hotel not too far away from Salzburg centre The Spa is absolutely amazing, with a range of saunas, steam room, hammocks etc to relax in, plus a small outdoor pool in the garden. Only had breakfast there so couldn't comment on the dinner, but the breakfast choice was excellent. There is a regular bus service direct to/from Salzburg Station."