Phone was broken, no extra blankets, heater didn’t work properly, only 1 coffee pod in the room. I called on my cell phone to report issues and that we needed to cancel our last day and the front desk, lady working morning shift on 12/14/24, was rude and kept speaking over me so, I had to just hang up. I have never experienced such a rude person in the hospitality business in my life. I will never go back, and I would never recommend this place to anyone.