2/10 Terrible
Sara C.
7 October 2024
Disliked: Cleanliness
Great location, but had safety issues with unit that were not resolved during our stay
On our first day we had gently moved the TV swivel in the front room and found that the board holding the bolt to TV mount was broke which caused the tv to hang towards the floor. We called Vacasa to report this as a safety hazard and requested maintenance to come out right away as 4 of the guests had to physically hold up the very heavy TV for over an hour so it wouldn't fall. We were assured a local maintenance person would contact me, but they never did. On site maintenance wouldn't help us because the unit was under a property manager. We were able to zip tie the TV so we could try and enjoy our time there, but no one ever came out to assist with it. Carpet was extremely dirty with dark spots everywhere. Railing on staircase was grossly sticky, both screen doors fell off each time we tried to open them,there were no keys to access the pool and no code for front door entry. Beautiful location and some nice upgrades in bathroom and kitchen, but overall I was extremely unsatisfied with my stay and the lack of resolution to the safety issue we had.
Sara C.
Stayed 2 nights in Oct 2024