10/10 Excellent
MEGAN
Business traveler, Traveled with family
21 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel and property in Antigua.
I recently had the pleasure of staying at this remarkable hotel, and I must say, it far exceeded my expectations in every way. From the moment I arrived, the staff’s warmth and professionalism made a lasting impression. Each team member I encountered went above and beyond to ensure my experience was seamless and enjoyable. The hotel’s concierge service, in particular, stood out for its exceptional attentiveness and efficiency. On several occasions, they helped arrange transportation at the last minute, always with a can-do attitude, ensuring I never had to worry about logistics.
The staff’s command of English was also notable, making communication effortless and stress-free. Whether I needed directions, recommendations, or assistance with booking local tours, they were always more than willing to assist with a genuine smile. Their level of service was a testament to the hotel’s commitment to providing a superior guest experience.
In summary, this hotel not only boasts impeccable amenities but also features an extraordinary team whose hospitality elevates it to another level. I look forward to returning and highly recommend this property to anyone seeking a refined and attentive service experience.
MEGAN
Stayed 4 nights in Dec 2024