In general this property has a great and convenient location if you are visiting any of the 5 colleges especially Amherst, UMass or Mount Holyoke. However, upon our late night checkin we found that our room was not very clean. THere was some leftover trash in the corner, stained rug, dust on the fireplace screen, moldy tiles in the shower, a musty smell and generally threadbare effect. The worst thing was that sewage was backing up into one of the sinks and it was not while we were running the water. I brought this to the attention of staff but because of the late hour we had to wait until the next day. They graciously switched me to another room the following night which was clean, spacious and just fine. I think they should not use that first room (203) and/or give it a deep clean/refurbishing. In addition the first room it was quite small and had loud air which one could not turn off. Again, the second room did not have this problem. If I stayed again I would request a specific room. As a VIP I did not receive any automatic upgrade, it was only when there was a severe problem with the first room.