The room was clean, spacious, and mostly quiet, good mountain view. Good wi-fi; hot water was a bit inconsistent but always available. It seems like most or all of the staff speak English very well. The breakfast (included) had lots of choices, including some local specialties you usually don't see at hotel breakfasts. The staff were always eager to help and solicitous; one thing I've never seen before was someone coming to the door at 0830 to ask when I'd like the room cleaned. On the whole this is a very comfortable hotel, and I'd stay here again. There are a few downsides, however. Right now the building is still under construction, so some of the advertised features (e.g. pool) are not available yet. The location is also not very convenient--at a busy intersection yet not really close to any destinations except the mall. The appalling traffic and interrupted sidewalks mean that, unless you're adventurous, if you want to go anywhere you should probably hire a car or an ojek. In summation, this is a very good hotel by Ambon standards. Because it's new, they're still sorting some things out. Definitely worth trying.