I reserved a room for my son because there was ice predicted in the forecast and this hotel was near his work so he didn't have far to go in the morning. Upon check-in, he gave his name and the woman behind the desk looks at him, asks where he's from, and goes to retrieve a binder marked "DO NOT RENT" to see if his name is in it! Being the kind, quiet soul that my son is, he didn't say anything, but I was highly offended when he told me this. What a judgemental, rude woman!!! I don't know who she thought he was, but this says a lot about who SHE is! However, the gentleman behind the desk in the morning when my son checked out was nice and professional.