6/10 Okay
Christopher E.
6 Aug, 2024
Gorgeous Home Needs Different Property Manager
We absolutely loved the house and the area! That said, we will NEVER stay in another Vacasa-managed property!
Smokey Mountain Getaway is an absolutely beautiful home in a gorgeous area of the NC mountains! If a remote, quiet getaway is what you're seeking, you'll find it here!
Centrally located amid Bryson City, Cherokee, Fontana Dam, Nantahala and more, you can avail of your heart's desire of any number of activities and shopping, all within about a 30-minute drive in multiple directions. Porches off nearly every room allow guests to enjoy birdsong, fragrant flowers, and the sounds of the surrounding tranquil forest. We even saw a wild turkey!
The house is spacious and beautiful and the bathrooms are luxurious, but the home overall is in need of some TLC. While the beds provided are quite comfortable, the other furniture (sofas/sofa beds) are somewhat aged, stained, and without much charm or comfort. The grounds themselves show some evidence of neglect. What once was obviously a gorgeous property with thoughtfully and devotedly landscaped shrubs, herbs, flowers, and trees has declined to what appears to be weekly grass mowing.
Vacasa's front line staff responds with professional empathy and promises speedy resolution, but NO ONE LOCALLY WILL FOLLOW UP TO ADDRESS YOUR CONCERNS! Stay in this lovely home at your own risk, because if your AC breaks, if the house isn't clean, if linens are missing, if the WiFi fails, etc., you're on your own. Vacasa DOES NOT follow through.
Christopher E.
Stayed 8 nights in Jul 2024