Traveling family of 4, with two teenagers, driving in with late arrival. From the first time we contacted Richard until we left, he provided everything we needed in his pleasant, kind, thoughtful manner. He has such a welcoming demeanor, and possesses excellent as well as easy to understand English and French (even took time to work on some phrases with me when I wanted to improve). His communication is first rate throughout, and he responds immediately to any concerns. His location is exactly as seen in the photos, if not better. Driving here was simple, but then we parked the car and walked everywhere. The walk to the walled city is easy and beautiful, the market is in walking distance as well. Richard showed us each and every thing we wanted to know about how to make our stay the best it could be. And Carcassonne itself, well, it is spectacular! We cannot recommend this visit or this VRBO any higher! We would all love to be back at this location as soon as we can! Thanks Richard!