InterContinental Fujairah Resort by IHG

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for InterContinental Fujairah Resort by IHG

Exterior
Exterior
Beach/ocean view
4 outdoor pools, open 7:00 AM to 8:00 PM, cabanas (surcharge)
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Breakfast available
  • Room service
  • Gym
The current price is SAR 636
SAR 798 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 21 of 21 rooms

Classic Room, 1 King Bed, Accessible, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Business Lounge Access, Ocean View (Balcony)

Highlights

Yard
Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Junior Suite, 1 King Bed, Business Lounge Access, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Business Lounge Access, Garden View (Balcony)

Highlights

Yard
Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 90 sq m
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 2 Twin Beds, Business Lounge Access, Ocean View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Oceanfront

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 1 King Bed, Business Lounge Access, Ocean View

Highlights

Yard
Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Business Lounge Access, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 55 sq m
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 1 King Bed, Business Lounge Access, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Business Lounge Access, Ocean View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Ocean View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, Ocean View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

Suite, 1 Bedroom, Business Lounge Access (Kitchen)

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
  • 185.1 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Business Lounge Access, Oceanfront (Dining)

Highlights

Yard
Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Junior Suite, 1 King Bed, Business Lounge Access, Oceanfront

Highlights

Yard
Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
  • 245 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, Garden View

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, Oceanfront

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Map
Dibba Road, Al Aqah, Fujairah

What's nearby

  • Al Badia Mosque - 11 min drive
  • Wadi Stone Village - 13 min drive
  • Dibba Pot Roundabout - 14 min drive
  • Sambraid Beach Park - 16 min drive
  • Khor Fakkan Beach - 18 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 111 min drive

Restaurants

  • ‪ملك الكرك - ‬12 min drive
  • ‪Bar.bq - ‬10 min drive
  • ‪Hygge Cafe - ‬13 min walk
  • ‪Kabab Albastakiah - ‬13 min walk
  • ‪Intercontinental Fujairah Resort Club Lounge - ‬4 min walk

About this property

InterContinental Fujairah Resort by IHG

Luxury family-friendly hotel by the ocean
Consider a stay at InterContinental Fujairah Resort by IHG and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Indulge in a body treatment, aromatherapy, and a deep-tissue massage at The O Spa by L'Occitane, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include boat tours, snorkeling, and beach yoga. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and a beach club on site
  • An electric car charging station, express check-out, and express check-in
  • Guest reviews speak highly of the helpful staff
Room features
All 190 individually furnished rooms offer comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and pillow menus.
More amenities include:
  • Childcare services and free infant beds
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Rainfall showers, eco-friendly toiletries, and deep soaking tubs
  • 49-inch Smart TVs with premium channels
  • Private yards, wardrobes/closets, and eco-friendly cleaning products

Languages

Afrikaans, Arabic, English, Filipino, French, German, Hindi, Italian, Korean, Russian, Spanish, Swahili, Thai, Ukrainian, Urdu, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: AED 110 for adults and AED 65 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Nama
  • Drift
  • Horizon

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Beach club (surcharge)
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Private picnics
  • Snorkeling
  • Steam room
  • Tennis
  • Water skiing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (5447 square feet of space)
  • Meeting rooms - 7

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Bathroom emergency pull cord
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lever door handles
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio
  • Yard

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 188.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AED 110 for adults and AED 65 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 188.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 7 years old are not allowed in the spa

Property is also known as

Intercontinental Fujairah Resort Al Aqah
InterContinental Fujairah Resort Al Aqah
InterContinental Fujairah Al Aqah
InterContinental Fujairah
Hotel InterContinental Fujairah Resort Al Aqah
Al Aqah InterContinental Fujairah Resort Hotel
Hotel InterContinental Fujairah Resort
InterContinental Fujairah Resort
InterContinental Fujairah Resort by IHG Hotel
InterContinental Fujairah Resort an IHG Hotel
InterContinental Fujairah Resort by IHG Al Aqah
InterContinental Fujairah Resort by IHG Hotel Al Aqah

Frequently asked questions

Does InterContinental Fujairah Resort by IHG have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

Is InterContinental Fujairah Resort by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at InterContinental Fujairah Resort by IHG?

Self parking and valet parking are free at this property.

What time is check-in at InterContinental Fujairah Resort by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at InterContinental Fujairah Resort by IHG?

Check-out is at noon. Late check-out is available for a fee.

Where is InterContinental Fujairah Resort by IHG located?

This Al Aqah hotel is on the beach, 4.6 mi (7.3 km) from Wadi Stone Village, and within 12 mi (20 km) of Khor Fakkan Beach and Sambraid Beach Park. Al Badia Mosque and Dibba Pot Roundabout are also within 12 mi (20 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

InterContinental Fujairah Resort by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 247 reviews
Rating 8 - Good. 47 out of 247 reviews
Rating 6 - Okay. 7 out of 247 reviews
Rating 4 - Poor. 6 out of 247 reviews
Rating 2 - Terrible. 3 out of 247 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angella Vanessa

It was an amazing stay and will definitely recommend it to some of my friends
Stayed 2 nights in Jan 2025

6/10 Okay

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property but food for vegetarians is very limited.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very helpful staff
Stayed 1 night in Jul 2024

10/10 Excellent

muntaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it for a quiet holiday The hotel is very nice, clean and quiet food is very good too
Stayed 2 nights in Mar 2024

10/10 Excellent

Dessislava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, scenic area, for this modern and updated hotel; fantastic service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location & very nice hotel
Beautiful location and the food was yummy. The bed was rather firm, and perhaps could have used a new mattress, but everything else was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Warda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Great Stay and very comfortable
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort. Perfect for a family!
Stayed 2 nights in Mar 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful Hotel with nice facilities. Amazing staff as well;
Stayed 2 nights in Nov 2022

10/10 Excellent

BASEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Very nice staff and facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Get Away
Great 2 day get away with family. Nice comfortable and relaxing resort with excellent service. Staff was really really helpful be it jn the restaurants, room service or the pool. Thoroughly enjoyed the break!
Stayed 2 nights in Dec 2023

10/10 Excellent

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Amazing hospitality and friendly staff. Do not miss their breakfast, they have world-class menu.
Stayed 2 nights in Jun 2022

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with exceptional staff
Absolutely amazing. Great hotel in a fantastic location and staff second to none for availability, kindness and will to help.
Stayed 4 nights in Mar 2023

10/10 Excellent

Thomas

Absolutely fantastic! Truly enjoyed our stay. Many thanks to everyone.
Stayed 4 nights in Oct 2023

10/10 Excellent

ADEBAYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It’s not my 1st time visiting, it’s always phenomenal. They have the best spa in the uae .
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well taken care of with lots of amenities and access to the beach. 3 different pools and on sundays, an aqua gym class for free! The food is excellent with live music at night... such a fun resort to spend the weekend! Make sure you pass by the Spa for an amazing experience
Stayed 1 night in Oct 2022

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is well
Lots for the kids and family. Really good room and service. All good.
Stayed 1 night in Jan 2024

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional.
Stayed 1 night in Dec 2023

10/10 Excellent

Vytautas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Nov 2023

8/10 Good

Mohsen

Liked: Cleanliness, amenities, property conditions & facilities
Some staff were not friendly at all
Stayed 1 night in Feb 2024

10/10 Excellent

Hazim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've knew IC since long time, this is our 3 staying. The hotel is an icon in the area. The beach, service and people are wonderful. We've booked for 4 nights, unfortunately we've faced an issue during our stay, when we informed the management, they take corrective actions immediately. Accordingly we've extended our stay for another 4 nights. I would like to extend my thank and appreciation to Mr. James (house keeping manager) and Mr. Mahmoud (reservation manager) for thier understanding and quick actions.
Stayed 4 nights in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel used to be very clean but didn’t have the same experience this time. Hope they will keep it back at the same level as before.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great promise
Beautifully refurbished hotel from a great brand BUT the food service is lacking - chaotic, slow, limited choices. We would visit again though. Just a shame as it’s got all the right ingredients. Walking on beach you see scruffy exterior and glasses not cleared from night before. Not a major problem but if Fujeirah wants to appeal to the Dubai crowd, that sort of polish needs to improve. Super comfortable beds & linen.
Stayed 1 night in Dec 2023

10/10 Excellent

Mira, Dubai

Liked: Staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful, both in front office and dining venues (all day dining and drift). The aquafun venue by the family pool could do with some TLC. No ice cream, no iced coffee, just alcohol and smoothies...doesnt seem to be aimed at kids to me despite reception showing it in the map as the kids pool area? Also the sunloungers where dirty, the showers where full of leaves and dead cockroaches... but only at the kids pool. A shame.
Stayed 1 night in Sep 2022

10/10 Excellent

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotels facilities are good but what really makes this hotel shine is its amazing customer service. the staff are some of the most adaptable and caring that we’ve ever seen a staff member named Diya discovered that a member of the family doesn’t consume gluten and he and some others went out of their way to insure a comfortable stay for this person by preparing stand-alone dishes that didn’t include gluten. even when we didn’t mention the gluten allergy the following morning we were met with a designated meal for the gluten free individual courtesy of diya. The staff in this hotel serve the customer with smiles on their faces at all times and seem like they genuinely care about your experience. staff like sharif, diya, yugesh and hari were some of those that served us not to mention that the food served varied a lot and was extremely delicious.
Stayed 1 night in Jun 2023