4/10 Poor
Michelle
Business traveler
29 November 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
My overall experience staying here was not great, when I arrived I was given a room in the outbuilding which was having renovations done to it, there was plastic along the hallway protecting the carpet from the building work, the radiators were off the wall with building debris on the floor, the hallway was very cold, when I entered the room it was quite tired, there was toilet paper down a dirty toilet with urine stains around the top of the toilet rim! There was mud in the wardrobe that I easily wiped away. I asked at reception if I could change rooms as I explained that I was recovering from pneumonia and the strong smell of paint would have not been good for me, she offered me another room right at the side of this one in the same building which again I explained I was recovering from pneumonia, I asked if it was possible to have a room in the actual chateau, which she then gave me. Such a shame to experience this as I had my lunch at the chateau and had an amazing experience. I will go back to eat in the restaurant it was beautiful.
Michelle
Stayed 1 night in Nov 2024