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"Amazing hotel - very friendly, cosy, and lovely staff. Only criticism is bathroom door in ensuite is glass with a bit of frosting... Brits may feel a touch awkward. But frankly it's so magical, youve just got to go"

"This is a nice hotel that is a 5 minute walk to the old city. We paid extra for a room with a kitchenette which was convenient for keeping our breakfast things, making coffee and keeping our beers cold. There is a grocery store on the same road as the hotel, on the way to the old city. There is also free parking in a lot 2 blocks behind the hotel. It backs onto the castle grounds. There are two decent restaurants near the side entrance to the Cathedral and several more behind the Cathedral that have tables outside in a big sunny plaza. The staff at the hotel were really nice and helpful."

"Good place to stay. Needs renewal."

"Amazing and beautiful hotel. I would love to go back. "

"Reception were very welcoming and shared information about the area. Check-in was swift. Parking was easy. Room was a good size with lots of wardrobe space and a safe was available. Shower over bath, needed a little tlc re blackening of the sealant - care needed in the shower as water can suddenly run very hot. Set times for booking in the restaurant - not a problem. The food was absolutely amazing in all aspects - presentation and so delicious - we made compliments to the chef each evening we dined here. Lots of relaxation areas available. A very relaxed, comfortable property. Look forward to the possibility of staying here again in the future."

"It's in a modern urbanisation with no public amenities. But facilities are excellent. "

"Friendly introduction and service was excellent for the 3 nights. Well located near ciudad central. Great elevator, be sure to use it. Room "edelweiss" was large, two sofa chairs, large windows for ventilation, even in summer. Breakfast was "Spain". Again, service was great, rates were more than reasonable."

"Appalling service, no bar, no food in the hotel, 4 and half hours to get a taxi to the nearest town. Wonderful location, but no customer service what so ever, and an additional €100 if two people wish to use the pool for 1 hour"

"Lovely property in ideal location to explore Ossau Valley. Ideal size for ourselves and our dog. Really friendly and helpful hosts. Good value and would use again."