6/10 Okay
Eleanor W.
11 December 2019
Liked: Cleanliness
Excellent Property/Poor Property Manager
The property was excellent! Great location and very clean, It offered all cooking equipment you would need for a large party and all in good order. The pool was excellent and well maintained and cleaned on a regular basis. The property had also been decorated with Christmas decoration which was a really nice touch.
Our problem with this holiday was that when we first booked the property, the property manager did not get the booking dates correct and confirmed to me an incorrect start date. Home away sent me an email to say that the property was not available on the 5th December. I had already booked my flights as the property manager had said the 13 days were available from the 23rd November. We had to find another form of accommodation on the 5th of December. I also asked the property manager if it would be ok to have 4 other guests and how much extra this would cost well before the holiday and was told by her that yes there would be an extra cost and she would get back to me on the cost and that I could pay it on arrival. She then went on to say which property are you staying at as she did not have my booking. I never heard any more about the extra cost of 4 more guest until a few hours before we were flying which was late at night on the night before we were due to arrive, when she asked for to my mind an unreasonable amount of euros to be paid cash on arrival. I also note she messaged me on several occasions late at night for money.
This was a concern to me as she spoiled a family get together which I never mentioned to my children as it would have spoiled the whole holiday. Had she told be in advance, having asked her on several occasions I could have investigated the cost and cleared it all up before we arrived.
I reiterate that the property was excellent and that Home Away also gave me good advise when calling them about this and that their website stated quite clearly not to hand over cash.
Eleanor W.
Stayed 12 nights in Nov 2019