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Hotel Argana

4.0 star property
Private beach and outdoor pool, near Royal Palace

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Argana

Outdoor pool, pool umbrellas
Terrace/patio
Private beach nearby, white sand, sun loungers, beach umbrellas
Bar (on property)
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
The price is SAR 376
SAR 427 total
includes taxes & fees
14 Jan - 15 January 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Comfort Room, City View

Comfort Room, City View | Premium bedding, minibar, in-room safe, individually decorated

Comfort Room, City View

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
TV
  • 35 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Garden View

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed OR 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Single Room

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Triple Room, 1 Bedroom

Outdoor pool, pool umbrellas

Standard Triple Room, 1 Bedroom

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds OR 1 Queen Bed and 1 Twin Bed

View all photos for Standard Double Room, Beach View

Outdoor pool, pool umbrellas

Standard Double Room, Beach View

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 20 sq m
  • Beach view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Family Suite | Premium bedding, minibar, in-room safe, individually decorated

Family Suite

Highlights

Yard
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Sea View

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Standard Double or Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double or Twin Room

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

Similar properties

Exterior

Atlantic Palm Beach

Pool
Kitchen
Parking included
Free WiFi
8.2 out of 10, Very Good, (285)
The price is SAR 171
SAR 202 total
includes taxes & fees
7 Jan - 8 January 2025
Atlantic Palm Beach

About the neighborhood

Map
Boulevard Mohamed V B P 93, Agadir, 80000

What's nearby

  • Royal Palace - 10 min walk - 0.8 km
  • Agadir Beach - 13 min walk - 1.2 km
  • Souk El Had - 3 min drive - 2.9 km
  • Agadir Marina - 6 min drive - 4.0 km
  • Agadir Fishing Port - 14 min drive - 8.0 km

Getting around

  • Al Massira Airport (AGA) - 38 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Millionaire‘s club - ‬4 min walk
  • ‪Jus & Ice - ‬12 min walk
  • ‪Wine Wine - ‬4 min walk
  • ‪Mezzo Mezzo - ‬12 min walk

About this property

Hotel Argana

Upscale hotel near Royal Palace
Located close to Agadir Aerial Tramway and Souk El Had, Hotel Argana provides a free breakfast buffet, a nightclub, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach and sun loungers. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a Thai massage, a manicure/pedicure, or a facial. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and garden views. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • An electric car charging station, meeting rooms, and a gift shop
  • Multilingual staff, a billiards/pool table, and beach towels
  • Guest reviews give top marks for the helpful staff
Room features
All 238 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with rainfall showers and bidets
  • 43-inch TVs with Netflix, streaming services, and satellite channels
  • Private yards, wardrobes/closets, and daily housekeeping

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • ARGANIER
  • EL PARADISO
  • POOLSIDE SNACK

Things to do

  • Bicycle tour information
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 35
  • Front entrance ramp
  • Grab bar in shower
  • Shower grab bar height (inches): 39
  • Hand-held showerhead
  • Handrails in stairways
  • Stairway handrail height (inches): 31
  • In-room accessibility
  • Roll-in shower
  • Roll-in shower width (inches): 34
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 59
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 35
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch TV
  • Netflix
  • Satellite channels
  • Streaming services

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Argana Agadir
Argana Hotel
Hotel Argana
Hotel Argana Agadir
Argana Hotel Agadir
Argana
Hotel Argana Hotel
Hotel Argana Agadir
Hotel Argana Hotel Agadir

Frequently asked questions

Does Hotel Argana have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Argana?

As of 18 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at Hotel Argana on 12 Muharram 2025 start from $110.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Argana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Argana?

Self parking is free at this property.

What time is check-in at Hotel Argana?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Argana?

Check-out is at 12:30 PM.

Where is Hotel Argana located?

Offering direct access to the beach, this Agadir City Center hotel is in the city center and within a 15-minute walk of Royal Palace and Agadir Beach. Agadir Aerial Tramway and Souk El Had are also within 2 mi (3 km).

Hotel Argana Reviews

Reviews

6.4
Rating 10 - Excellent. 108 out of 479 reviews" "
Rating 8 - Good. 126 out of 479 reviews" "
Rating 6 - Okay. 87 out of 479 reviews" "
Rating 4 - Poor. 69 out of 479 reviews" "
Rating 2 - Terrible. 89 out of 479 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Simone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week stay at Hotel Argana. We thought all-inclusive included drinks.. it does not, not even water, so be mindful of that. There is entertainment every night, which is so fun and hosted by the nicest people. The kids had the best time! Honestly, the staff MADE the holiday! They were so nice, funny, attentive and even when there was an issue, staff literally were fast to fix it.
Stayed 5 nights in Dec 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were originally given a standard room,on 1st floor that had not been refurbished.After talking to reception they gave us a refurbished room on 4thfloor the next day as that according to images on Expedia was what we had booked.Also when given shower room for late departure,there were no towels.After waiting more than 15mins for towels had to leave without shower as out taxi for airport was waiting.
Stayed 3 nights in Nov 2024

6/10 Okay

Shugri Daud

Amazing
Stayed 3 nights in Oct 2024

10/10 Excellent

Mohammod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one-week stay at Hotel Aragana was thoroughly enjoyable. The staff were exceptionally friendly and attentive. Initially, we stayed in rooms 4102 and 4104, where we encountered an issue with an unpleasant odour in the bathroom. The staff promptly addressed this by relocating us to new rooms, ensuring a comfortable stay. The hotel offers a varied culinary experience, with a different food theme each day and a wide range of options to choose from. While water is not included with lunch or dinner, guests are welcome to bring their own. Pool towels are available for hire at 100 dirhams, with the deposit refunded upon return. The location is convenient, with numerous taxis readily available. The fare to the souk is approximately 45-50 dirhams. There is also a mini-market nearby and familiar dining options, including Pizza Hut and McDonald’s. We also took advantage of the hotel’s hair salon and spa services, both of which provided excellent service. For families, there is a small play area for children. One consideration for families is the surrounding area, which can feel a bit rough at night, with some beggars around. In summary, we had a wonderful stay at Hotel Aragana and look forward to returning in the future.
Stayed 5 nights in Oct 2024

6/10 Okay

Joanna

Traveled with family
Disliked: Staff & service, property conditions & facilities
Never have I know a 4* hotel charge to use the safe MAD20 a day/ pool towel deposit of MAD100 per person for a towel and the gym an extra MAD 50 per use per person! Left a bad taste and the staff are very rude, WiFi wasn’t strong. Budget good selection but never enough cups and bowls at breakfast and maybe at dinner.
Stayed 3 nights in Oct 2024

10/10 Excellent

Debbyanne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally the hotel was reasonably good. Hotel is under going some construction works so there is some noise at times but nothing to disruptive. Staff was extremely helpful and friendly. Room was reasonable. Interior slightly out dated but still comfortable and accommodating. Gteat selection of food and good value for money. Shops and beach is within walking distance. Tours help desk at hotel, very helpful and informative. Place felt very safe. Would definitely recommend to others. Brilliant stay and Agadir is a temarkable place to visit. A very happy customer 😀
Stayed 5 nights in Oct 2024

10/10 Excellent

ELMOSTAFA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and saloons downstairs
Stayed 3 nights in Sep 2024

4/10 Poor

Farzana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Checking was meant to be in for 3pm however we didn’t get keys until 05:30pm… only one room ready… the AC in both weren’t working. Staff at reception were slow and did not show willingness to rectify the situation. In a crisis, such as loosing my sister-in-law, the hotel staff were no help and instead were causing my anxiety to increase by not letting us use their phone to locate her. However the cleaner Khadijah was AMAZING, she should be working at reception, she has people’s skills and was very lovely to us our entire stay. Would never stay again at this hotel.
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Shaheda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please be aware city tax is higher than what is stated when you book. Ended up paying £37 instead of the £29 quoted We booked a sea view room but ended up in a suite which was large and spacious. Food can be hit and miss. Mainly chicken meat fish and pastas but they did have something to eat for everyone. Mainly french and moroccan cuisine, no chips for kids except on one day out of 6 that we stayed. The service at the resturant is slow. Setting tables and cleaning up takes forever. Have to ask several times before you get a bottle of water. There is a McDonald's and pizza hut just accross the road and a variety of other resturants that we went to when food wasnt great. There is a nightclub on either side of the hotel but luckily we were on the quieter side of the hotel so wasnt a problem for us. Beach is a 10 min walk which is exclusive for the hotel which was good. Overall a good stay but rooms do need upgrading
Stayed 5 nights in Jul 2024

4/10 Poor

Trevor

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Best to stay away - pay more if you can
There was no aircon. The room was un desperate need of a refurb, the ventilation system sent all kinds of dust and particles into the room and caused my son an asthma attack which he had not had for over 10 years, we had to get an ambulance to hospital. In general, low quality, but well meaning friendly staff.
Stayed 2 nights in Aug 2024

4/10 Poor

Basit

There staff was very rude they took money without my permission from my account
Stayed 5 nights in Jul 2024

10/10 Excellent

Ilham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci bcp Karima pour le séjours
Stayed 3 nights in Jul 2024

2/10 Terrible

Nishat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

Andreas

Stayed 6 nights in Jun 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a super friendly hotel staff are very professional and the food is really good . The hotel is super clean . It has its own private beach which is free to use and lots of sunbeds by the pool.Entertainment day and evening . It can be very noisy at night from the surrounding nightclus and hotels and as this is a family hotel there are a lot of kids. Would recommend as a value for money.
Stayed 7 nights in Jun 2024

10/10 Excellent

Najib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family,we enjoyed there
Stayed 1 night in Jun 2024

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 star hotel (being VERY generous) AVOID AVOID!!
Food in restaurant, breakfast and snack bar are terrible. Very poor food quality. Even basic items like tomatoes, coffee or cheese sandwiches are inedible. Services are extremely slow. Waiting time if you are lucky on a quite time could be at least 30 min. The establishment as a whole is falling apart. Shower leaking, towels old and discoloured. The Bed is however comfortable. Avoid the spa even if there are deals too good to be true! People come in and out the treatment area to speak with your masseuse while you are trying your hardest to relax.
Stayed 2 nights in Jun 2024

4/10 Poor

Todd

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If you had a poolside view, it was lovely watching people swimming and enjoying their holiday throughout the day, but at night the hotel put on ungodfully loud, obnoxious music/events that sounded like I was in a stadium watching a concert. there was no soundproofing and it was impossible to get to sleep. at times the staff were rude, leaving us with no towels to have a shower, towels would be supplied on request post-1500h The air conditioner barely cooled the room on hot days. the staff would only take cash as payment for the room despite the debit/credit card machine working. the food within the dining hall was at times unseasoned and inetable. I was significantly disappointed with the hotel as a whole, for the amount spent. staff despite being tipped quite well (on our behalf) were accusatory about not returning an ice bucket from the bar stating that they would not give us another one unless we proved that the original was returned. We did explain that the cleaning staff took the original ice bucket and asked them. the coffee shop attached to the hotel next door, whilst had great interpersonal service attempted to miss lead us with payment, a bill that cost 100 DHD, paid with a 200 DHD bill, receiving 50 as a return and then being caused that we didn't give the member of staff a 200 DHD note. I found the holiday experience exhausting and disappointing. there is room for improvement and I certainly wouldn't recommend this hotel to others travelling to Agadir.

4/10 Poor

Trish

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy hotel
Booked sea view rooms but got rooms in a construction site with road view.Talked to the manager about the rooms and noise level from nightclub but not satisfactorily handled. Air conditioning didn't work.
Stayed 3 nights in Jun 2024

6/10 Okay

Al

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Apart from waiting over 2 hours to go in to our rooms as they wernt ready. It was the repetitive “20 minutes and the room will be ready that brings down the rating for me. Staff are polite and rooms were nice
Stayed 4 nights in May 2024

2/10 Terrible

Rekha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my children me n my husband was very happy with the cleanliness we were very impressed of the way they clean our room n the entire hotel also the staff’s are amazing and food was wonderful I would love to go back there again 😃
Stayed 4 nights in May 2024

2/10 Terrible

Sana

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not a 4 star hotel. Hotel room amenities need to be reviewed. Pictures don’t match the rooms given. The hotel is extremely noisy at night with their entertainment. Just not great
Stayed 5 nights in Apr 2024

4/10 Poor

Lewes

Traveled with partner
Disliked: Property conditions & facilities
We read mixed reviews before booking, so we were apprehensive for our stay. We’d emailed about airport transfers ,when we arrived there was no one there, had to sort our own taxi at midnight-complained at the desk, the problem was never resolved. they gave us the wrong room, we booked a double with a sea view& balcony, the room we were given was nothing like the photos on booking, it was outdated, had 3 single beds, (not much use for me and my husband) was by the busy road, air con didn’t work and half the lights worked, we went back to reception to complain who said they ‘were having problems with rooms tonight’ and to come back at breakfast for an ‘upgrade’. Also the door didn’t lock upon leaving the room, nothing was done about this. It was 1am at this point so we had an awful night sleep in a hot, noisy room. The next morning we were told we could have a ‘superior room’ -when in fact this is what we actually had booked,had to wait until 2pm for the room. hotel is undergoing construction work-there was hammering/banging/drilling around the pool/in the building all day until 9pm. Breakfast was good, lots of choice , but dinner was just okay. go outside the hotel for authentic Moroccan food. The staff at the pool bar were lovely but the cocktails weren’t made correctly. There is a night club right outside the hotel and depending on where you are in the hotel you can hear this into the night. there was a sign to say work was 11am -5pm, these times were not stuck to.
Stayed 4 nights in Apr 2024