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Alexandre Hotel Troya

4.0 star property
Beach resort with 3 outdoor pools, near Siam Park

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Photo gallery for Alexandre Hotel Troya

Property grounds
Front of property
Sauna, hot tub, steam room, hot springs, Turkish bath, body treatments
Exterior
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Parking available
  • Bar
  • Spa
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | Desk, soundproofing, free WiFi, bed sheets

Family Room, 1 Bedroom

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Sofa Beds

View all photos for Standard Room (single use)

Desk, soundproofing, free WiFi, bed sheets

Standard Room (single use)

Highlights

Balcony
Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Satellite channels
  • 27 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Room, Hot Tub, Beach View (Alexandre)

Panoramic Room, Hot Tub, Beach View (Alexandre) | Desk, soundproofing, free WiFi, bed sheets

Panoramic Room, Hot Tub, Beach View (Alexandre)

Highlights

Deck/patio
Soundproofed
Private rooftop hot tub
Air conditioning
Minibar (some free items)
LED TV
Separate bathtub and shower
Private bathroom
  • 57 sq m
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, Balcony (Alexandre)

Club Room, Balcony (Alexandre) | Desk, soundproofing, free WiFi, bed sheets

Club Room, Balcony (Alexandre)

Highlights

Balcony
Soundproofed
Air conditioning
LED TV
Bathrobes
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Desk, soundproofing, free WiFi, bed sheets

Standard Double or Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Satellite channels
  • 27 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Room, Balcony, Sea View

Junior Room, Balcony, Sea View | Desk, soundproofing, free WiFi, bed sheets

Junior Room, Balcony, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
  • 37 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, soundproofing, free WiFi, bed sheets

Family Room

Highlights

Balcony
Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Satellite channels
  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

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Pool

Alexandre Hotel Gala

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
8.0 out of 10, Very Good, (202)
The price is SAR 841
SAR 900 total
includes taxes & fees
11 Mar - 12 Mar
Alexandre Hotel Gala

About the neighborhood

Map
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670

What's nearby

  • Playa de las Américas - 2 min walk
  • Veronicas Strip - 3 min walk
  • Torviscas Beach - 5 min walk
  • Siam Park - 17 min walk
  • Fañabé Beach - 7 min drive

Getting around

  • Tenerife South Airport (TFS) - 18 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Jumping Jacks - ‬4 min walk
  • ‪Monkey Beach Club - ‬4 min walk
  • ‪Romantico Restaurante - ‬8 min walk
  • ‪Restaurante el Oasis - ‬3 min walk

About this property

Alexandre Hotel Troya

Upscale family-friendly resort near Playa de las Américas
Siam Park and Puerto Colon Marina are located near Alexandre Hotel Troya, which provides an adjacent golf course, a poolside bar, and a terrace. Adventurous travelers may like the cycling and fitness classes at this resort. Treat yourself to reflexology, a Thai massage, or a facial at Natural Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and a garden.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Bike rentals, self parking (surcharge), and a reception hall
  • Multilingual staff, a TV in the lobby, and a gift shop
  • Massage treatment rooms, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 354 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LED TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per day)
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurant La Palapa
  • Restaurant Arena
  • Bar Salón
  • Bar La Palapa

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bicycle rentals
  • Bike parking
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference center (1119 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Safe (surcharge)
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 10 per day
  • In-room safe fee: EUR 2.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Troya
Hotel Troya Arona
Troya Arona
Hotel Troya

Frequently asked questions

Does Alexandre Hotel Troya have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Alexandre Hotel Troya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Alexandre Hotel Troya?

Self parking is available for EUR 10 per day. Limited spots are available.

What time is check-in at Alexandre Hotel Troya?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at Alexandre Hotel Troya?

Check-out is at noon.

Are there all-inclusive benefits at Alexandre Hotel Troya?

Some rate plans available at this property are all-inclusive.

Where is Alexandre Hotel Troya located?

Offering direct access to the beach, this Costa Adeje resort is next to a golf course, steps from Troya Beach and Playa de las Américas. Siam Park and Puerto Colon Marina are also within 1 mi (2 km).

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Alexandre Hotel Troya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 336 reviews
Rating 8 - Good. 144 out of 336 reviews
Rating 6 - Okay. 67 out of 336 reviews
Rating 4 - Poor. 23 out of 336 reviews
Rating 2 - Terrible. 11 out of 336 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room - we stayed in one of the panoramic rooms - great view, plenty of room ; a wonderful sized balcony. Top pool was lovely, a little oasis
Stayed 7 nights in Dec 2024

10/10 Excellent

Kendal Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! Keep it up!
Stayed 9 nights in Oct 2024

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at hotel troya. Breakfast and dinner was lovely and the pools are very nice and relaxing
Stayed 5 nights in Sep 2024

8/10 Good

Harish Rugnath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near sea side, Plenty of Shopping and Restaurants.
Stayed 7 nights in Apr 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location lovely room bit close to Veronics strip
Stayed 9 nights in Aug 2022

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are delighted with our stay at this hotel. Everything was great (cleanliness, friendly staff, modern renovation of rooms, delicious food, proximity to the ocean, etc.), except for the nights. The music from the street died down only at 4 am and all this time we could not sleep normally.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location
Stayed 7 nights in Mar 2023

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love!
I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!
Stayed 5 nights in Sep 2023

8/10 Good

Hrafnhildur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Panoramic room great and all inclusive good. Mæli með því 😉
Stayed 7 nights in Mar 2023

8/10 Good

Eunice

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Would stay again
Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.
Stayed 5 nights in Apr 2023

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
The hotel is very close to the night club strip which is very loud every night. Also, it is next to a drain canal to the ocean that smells. I also was displeased with having to pay extra for the safe key, to leave deposits for pool towels, and the buffet was average food. The cantina food was better but closed at 6:00 so if you miss it then you have to go out or eat at the buffet. We went out most dinners.
Stayed 9 nights in Jul 2024

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 8 nights in Jun 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great facilities and great location. My only criticism would be that the lunch and dinner options are quite limited (as a non meat eater) and very repetitive. Breakfast was lovely! I would suggest a wristband gor all inclusive guests rather than the card sustem they currently use. Overall great though and a i would return.
Stayed 5 nights in Oct 2023

8/10 Good

Barbara Ann

Extremely comfortable. Ideally positioned for daytime activities. Only negative is that from 2100 - 0040 the noise volume from properties in the near neighbourhood is massively excessive. Ear plugs were a necessity.
Stayed 14 nights in Feb 2024

8/10 Good

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.
Stayed 7 nights in Mar 2024

6/10 Okay

Laura

Liked: Property conditions & facilities, room comfort
Very central hotel for las America's. The bar and restaurant have no ambience as so many bright lights make it canteen like. My whole group got food poisoning and we only ate at hotel. Staff are nice but so clearly over worked. Cocktails are awful on all inclusive.
Stayed 8 nights in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.
Stayed 7 nights in Apr 2023

2/10 Terrible

Anna

Disliked: Staff & service
Staff were very rude. All inclusive drinks were very limited and absolutely disgusting - undrinkable. One of the worst hotels I have ever stayed in.
Stayed 4 nights in Mar 2023

8/10 Good

Eddy

Liked: Amenities
The check in is a bit slow, probably due to the computer they use, you see the staff waiting for the information to appear on the screen. The hotel is neat and clean but you can easily spot a lot of small damages, especially in the room. There are 2 pools next to each other surrounded by a lot of beds. There is a quite terras situated on the 2nd level which is very nice if you want to relax without all the noice from the pool. The location is pretty good, just cross the street to enjoy the beach and sea, and you can easily enjoy walking the boulevard to the south as well to the north for 30 minutes minimum so there are a lot of options to explore Adeje.
Stayed 7 nights in May 2022

6/10 Okay

Francesca

Liked: Staff & service
Disliked: Amenities
The hotel is located in a busy location, surrounded by plenty of bars (if you like music and going out to bars, this is a perfect location for you). There are also quite a few dining options around, however we often went to Los Christianos for dinner (only 15 minutes away by car, great location with plenty of restaurants options). Also, ideal for being just in front of the beach, so if you just want to chill, you don't have to travel at all, just cross the road and enjoy the sunshine and the beach. Nice hotel, with great a view (unless your room overlooks the bins collection side and the hotel next door, then you'll end up having difficulty sleeping because of the caos during the evening/night and the rubbish collection noise, especially the glass collection, not ideal having to wake up early every morning because of this). The staff is very nice and friendly. Great outdoor swimming pool, with plenty of space and sunbeds. The bar area is quite nice as well. In terms of cleanliness, could definitely improve; don't expect any special amenities in the room/toilet. Also, I found the pillows very uncomfortable, however, this might just be a personal preference. Overall I'm pleased with the stay, it's a good option, however it's just an average hotel.
Stayed 7 nights in Mar 2024

6/10 Okay

Carmel Mary

Liked: Cleanliness
Pros : Rooms were clean and cleaned each day Communal area reception /bar were clean and tidy. Adult only pool area was really nice and bar snacks availability was good. Cons: Breakfast was not great, food wasn't great quality especially the fruit as most was tinned fruit and fresh fruit was not good so much so i bought my own fruit for breakfast , poor selection of cereals , and ongoing issues with lack of plates bowls etc. Staff slow to replace food. Omlettes were excellent but wait time was long. Towels in the rooms were old and worn.
Stayed 7 nights in Feb 2025

8/10 Good

Vivien

Liked: Cleanliness, amenities
Zu viele Leute.
Stayed 7 nights in Feb 2025

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in allem:Perfekt
Stayed 13 nights in Jan 2025

6/10 Okay

Kerri Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024