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Mercure Hotel Aachen Europaplatz

4.0 star property
Family-friendly hotel with a 24-hour business center and a seasonal outdoor pool

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Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Lobby
Seasonal outdoor pool, sun loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Breakfast available
The current price is SAR 294
SAR 314 total
includes taxes & fees
18 Apr - 19 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege, Double Room, 1 Double Bed

Exterior

Privilege, Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068

What's nearby

  • Carolus Thermen Bad Aachen - 12 min walk - 1.0 km
  • RWTH Aachen University - 3 min drive - 2.2 km
  • Aachener Soers Equitation Stadium - 4 min drive - 2.5 km
  • CHIO Stadium - 5 min drive - 2.8 km
  • Aachen Cathedral - 5 min drive - 3.5 km

Getting around

  • Eurogress Aachen Bus Stop - 18 min walk
  • Cologne - Bonn Airport (CGN) - 60 min drive

Restaurants

  • ‪Carolus Thermen - ‬12 min walk
  • ‪Krua Thai - ‬11 min walk
  • ‪Bodrum Grill - ‬12 min walk
  • ‪Fletcher Davis - ‬7 min walk
  • ‪Berlin Grill - ‬14 min walk

About this property

Mercure Hotel Aachen Europaplatz

Upscale eco-certified hotel near Carolus Thermen Bad Aachen
Located close to Aachen Cathedral and CHIO Stadium, Mercure Hotel Aachen Europaplatz provides a terrace, a garden, and a playground. The on-site international cuisine restaurant, AIXcellence, offers lunch, dinner, and al fresco dining. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool with sun loungers
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Smoke-free premises, barbecue grills, and a TV in the lobby
  • A front-desk safe, tour/ticket assistance, and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 119 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with satellite channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 13 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 18 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz have a pool?

Yes, this property has a seasonal outdoor pool.

Is Mercure Hotel Aachen Europaplatz pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 18 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Hotel Aachen Europaplatz?

Self parking is available for EUR 13 per night.

What time is check-in at Mercure Hotel Aachen Europaplatz?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Aachen Europaplatz?

Check-out is at noon.

Where is Mercure Hotel Aachen Europaplatz located?

This family-friendly Aachen hotel is located in Aachen-Mitte, within 2 mi (3 km) of Carolus Thermen Bad Aachen, RWTH Aachen University, and Aachen Cathedral. Ponttor and CHIO Stadium are also within 2 mi (3 km). Eurogress Aachen Bus Stop is 18 minutes by foot and Aachen-Rothe Erde Station is 22 minutes.

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Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 264 out of 652 reviews
Rating 8 - Good. 288 out of 652 reviews
Rating 6 - Okay. 69 out of 652 reviews
Rating 4 - Poor. 20 out of 652 reviews
Rating 2 - Terrible. 11 out of 652 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel with friendly staff, room was tidy and everything in good condition. Minor thing was the bed (Matrass was quite hard). Good place to park our car and close to the city center ( you can walk).
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Hotel was lovely, the Rooms are immaculate and the Staff faultless. The booking in and booking out was very quick and professional.
Stayed 3 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the location and hotel, but were disappointed that the restaurant was closed on Sunday.
Stayed 2 nights in Nov 2024

10/10 Excellent

KYRIAKOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms
Clean rooms nice and friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Olatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my area of visit
Stayed 2 nights in Aug 2024

6/10 Okay

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is ok for a few days in Aachen. Nice garden and swimming pool.
Stayed 2 nights in Aug 2024

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Check the pillow before resting your head
Great hotel, stayed for 1 night on way down to Budapest. Only downside was a blood stain on the pillow !
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with 24/7 front desk. Nice and clean rooms
Stayed 1 night in Jul 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE TO STAY NEARR AACHEN CENTER
We had a nice stay, appreciated the quiet location of our room, the friendly and prompt service and the whole vibe of the place.
Stayed 2 nights in Jun 2024

10/10 Excellent

Adebola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very good service and hospitality
Stayed 1 night in Aug 2024

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient
Stayed 1 night in May 2024

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, fine breakfast facilities, near to the city center.
Stayed 1 night in Aug 2023

8/10 Good

Yaneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very good parkingfacilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, very clean and the breakfast is fantastic. But the real star of this hotel is the staff. Wonderfully helpful and friendly and they were so so kind to our daughter. Special shout out to Simone, she went above and beyond to make our daughter’s stay happy. We are so grateful, THANK YOU!!!
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Breakfast was great. Staff were kind and helpful. A little further from Aachen centrum than we had thought.
Stayed 2 nights in Apr 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms clean and tidy. Great nights sleep. Efficient staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-day stay near family
Modern, comfortable, quiet. Great location, friendly staff, nice bar & lounge, easy parking. Highly recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sergii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathroom
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a pool
The pool and the playground was very great for our 1,5 year old daughter. We had a great time!
Stayed 1 night in Jul 2022

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Perfect for business. Very attentive staff, good breakfast and well situated.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Have stayed here for many years always good.
Stayed 1 night in Jul 2022

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you arrive you are greeted with friendly, helpful staff. The rooms are very comfortable and spacious.

6/10 Okay

j

Liked: Cleanliness, staff & service
Average
Comfortable, convenient hotel, what I would expect for this brand. We didn't take breakfast because this was an extra 23 EUR each. Parking was an extra 13 EUR. Easy walk into Aachen for dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Loved the place. Easy to find being next to Europaplatz. Large carpark, immaculate good sized room with comfy bed. TV with huge selection of stations and even a gift of chocolate and nuts! Breakfast was good too. Will definitely look to stay again on my next trip to Aachen
Stayed 1 night in Jun 2022