During our recent stay at the DoubleTree Hotel, we appreciated the variety of amenities, including state-of-the-art thermostats and high-quality Crabtree & Evelyn shampoo, conditioner, and body wash. However, we encountered some issues that affected our experience.
Upon checking in, we had a considerable amount of luggage, but the bellhop was unavailable, and we had to navigate stairs to reach the front desk. Additionally, my wife and I overslept on our first morning and found that there was no hot water in our shower. On the second day, we also did not receive washcloths.
While the hotel has many positive features, these inconveniences detracted from our overall experience. We hope the management can address these issues for future guests.