Faultless guest service is at the heart of every 5-star hotel in Ometepec. From the second you arrive, staff attend to your every whim, whether arranging valet parking or providing a nightly turn-down service. In addition, hotels must offer upscale amenities to obtain a 5-star rating. These can include luxury bathrooms, saunas or spas, swimming pools, gastronomic kitchens and knowledgeable concierge.