Flawless guest service characterizes every 5-star hotel in Mandera. From the minute you step through the door, staff cater to your every need, whether recommending activities or providing a nightly turn-down service. Additionally, hotels have to feature upscale amenities to be eligible for a 5-star rating. These can include luxury baths, on-site spa facilities, pools, gastronomic restaurants and knowledgeable concierge.