In Butler, a hotel needs to offer a certain amount of upscale conveniences to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer extra touches such as welcome gifts.