Exemplary guest service is at the heart of every 5-star hotel in Bata. From the minute you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. On top of that, hotels must offer superior conveniences to be entitled to a 5-star rating. These can include luxury baths, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.