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![The Elgin Mount Pandim - A Heritage Resort & Spa](http://images.trvl-media.com/lodging/5000000/4020000/4016300/4016218/19f73947_y.jpg)
The Elgin Mount Pandim - A Heritage Resort & Spa
1/5 Terrible
Wrongfully Charged for Extra Person, Rude Service
"Worst hotel and rudest customer service in 25 years
We were wrongfully charged for meals for an extra guest ! The hotel at Pelling said they couldn’t do anything abt it. So I called and emailed the Elgin main customer service at Kolkata couple of times. They were extremely rude, and hung up on me the first time, just after 3 minutes.
I called hotels.com requesting a refund of the extra charges. Hotels.com agreed with us but the Elgin (Ms. Sonali) denied us any refund.
I emailed the Elgin but they simply did not respond.
Don’t book this hotel - we got NO view of the Kanchenjunga. Many hotels in the area falsely claim to offer views of the Kanchenjuna. "
A verified traveler stayed at The Elgin Mount Pandim - A Heritage Resort & Spa
Posted 1 month ago
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