Find 4 Star Hotels in Avery Island, LA from SAR 582

" When I booked the room under your website, it did not tell me it was a two week cancellation. I thought it was a 48 hour cancellation like most hotels are under hotels.com. I called to cancel 2 1/2 days in advance because my husband got called out to work. The lady on the phone at mansions told me she would try to rebook it and would definitely let me know because she could not refund me. They never once called me back. So I paid $250 for absolutely nothing. Shame on hotels.com and shame on them. I do have the ladies name that answered the phone at the place that promised she would call me back and never did. "