Find 2 Star Hotels in Ingleby Arncliffe from SAR 166

"When I arrived there was no one to show me to my room. I phoned the number on my booking but they could not find any record of me having booked with the itinerary number I was given. They gave me another number to call, eventually they found the booking and said ‘the man is coming’. This turned out to be a maintenance man who was very unwell (flu I presume). He showed me a double room but the toilet was broken, a sign in the door saying do not use. I asked for an alternative room with a working...

"Really good customer service, the yurt was very comfortable. Good sites nearby to drive to (not walking distance)."

"Staff were friendly & helpful Room was clean and very modern "

"This place is not what is shown on Expedia. It is now a hostel for social housing. We were told they do not advertise on Expedia any more. But they let us pay and check in without telling us about the changes. We immediately checked out but have had to wait for a refund. "

"After driving through traffic for almost 4 hours, when we arrived an older man with a mobile phone told us we did not in fact have a booking, that the hotel did not in fact exist as a hotel - even though all signage was still up. The man asked me to speak with head office on his phone who confirmed no booking, regardless of my e-mail confirmations. We were not the only people affected by this, luckily for us we found alternative accommodation at a higher rate as we were attending the Take That...

"Great just what u exspected "

"An amazing property with incredible views of the coastline & Saltburn beach & pier. Good sized bedrooms and living room/kitchen. Bathroom could with some attention - a little damp on far wall. Although lovely shower. Property is on the fourth floor so be prepared!! "

"Lovely property for exploring salt burn. "

"Initially, there was some ambiguity about the check in, however as soon as I contacted the service provider, the manager arrived at the property in person and solved the issue. I didn't expect that prompt and kind reaction in response to my problem. I'm sure their business will flourish swiftly as they have put their customers' satisfaction at the centre of it. They are caring and fair and I wish them prosperous years a head."